Question 1

What documents are required?

Accepted Answer

For international trips you need a valid passport. For domestic trips, an ID card is sufficient.

Question 2

What is the luggage policy?

Accepted Answer

Each passenger is entitled to one large bag and one carry-on. Additional luggage can be accommodated with prior notice.

Question 3

Do you provide child seats?

Accepted Answer

Yes, we provide child seats free of charge. Please mention the child's age when booking.

Question 4

What is the cancellation policy?

Accepted Answer

Free cancellation 24 hours before the trip. Late cancellations may incur a 50% fee.

Question 5

What payment methods do you accept?

Accepted Answer

We accept cash, bank transfer, and card payments. Payment can be made in advance or at the end of the trip.

Question 6

Do you cross the border in one vehicle, or change at the border?

Accepted Answer

Both options are available. Single-vehicle door-to-door is the most comfortable. A border-change transfer (you switch vehicles at Palanca) is cheaper for budget-conscious travellers — both with the same comfort standards.

Question 7

Are pets allowed?

Accepted Answer

Small pets in carriers are welcome at no extra charge. For larger pets please notify us at booking — we'll assign a vehicle with appropriate space and protective covers.

Question 8

Can I make multiple stops along the route?

Accepted Answer

Yes. Up to 2 brief stops on long-distance routes are included. Additional stops or extended waits are billed at €15 per 30 minutes.

Question 9

Do you operate at night?

Accepted Answer

Yes, we operate 24/7. There is no night-time surcharge for trips departing between 22:00 and 06:00.

Question 10

Is smoking allowed in the vehicle?

Accepted Answer

All vehicles are non-smoking. We can arrange short stops for smokers on long-distance routes.

Question 11

What child seats do you provide?

Accepted Answer

We provide rear-facing infant seats (0–15 months), forward-facing seats (1–4 years), and booster seats (4–12 years). Please specify your child's age and weight when booking.

Question 12

Which payment methods do you accept?

Accepted Answer

Cash (EUR, USD, MDL, RON, UAH), bank transfer, Visa/Mastercard. Corporate invoicing is available on request.

Frequently Asked Questions

Ready for your next journey?