What documents are required?
For international trips you need a valid passport. For domestic trips, an ID card is sufficient.
What is the luggage policy?
Each passenger is entitled to one large bag and one carry-on. Additional luggage can be accommodated with prior notice.
Do you provide child seats?
Yes, we provide child seats free of charge. Please mention the child's age when booking.
What is the cancellation policy?
Free cancellation 24 hours before the trip. Late cancellations may incur a 50% fee.
What payment methods do you accept?
We accept cash, bank transfer, and card payments. Payment can be made in advance or at the end of the trip.
Do you cross the border in one vehicle, or change at the border?
Both options are available. Single-vehicle door-to-door is the most comfortable. A border-change transfer (you switch vehicles at Palanca) is cheaper for budget-conscious travellers — both with the same comfort standards.
Are pets allowed?
Small pets in carriers are welcome at no extra charge. For larger pets please notify us at booking — we'll assign a vehicle with appropriate space and protective covers.
Can I make multiple stops along the route?
Yes. Up to 2 brief stops on long-distance routes are included. Additional stops or extended waits are billed at €15 per 30 minutes.
Do you operate at night?
Yes, we operate 24/7. There is no night-time surcharge for trips departing between 22:00 and 06:00.
Is smoking allowed in the vehicle?
All vehicles are non-smoking. We can arrange short stops for smokers on long-distance routes.
What child seats do you provide?
We provide rear-facing infant seats (0–15 months), forward-facing seats (1–4 years), and booster seats (4–12 years). Please specify your child's age and weight when booking.
Which payment methods do you accept?
Cash (EUR, USD, MDL, RON, UAH), bank transfer, Visa/Mastercard. Corporate invoicing is available on request.